1. Privacy Policy – How We Handle Your Information

Moremed Medical Practice is committed to respecting your privacy and protecting your personal information. This policy explains how we collect, use, store, and safeguard information when you interact with our website or make use of our services. Please read this notice carefully so you understand how your information is handled.

1.1 Personal Information We May Collect

We may collect personal information that you choose to share with us, including but not limited to:

• Your name and surname

• Contact details such as your email address or telephone number

• Any information you provide when contacting the practice or requesting services through our website

1.2 How We Use Your Information

Your personal information may be used for the following purposes:

• To respond to enquiries and provide healthcare-related services

• To communicate with you regarding appointments, services, or relevant practice information

• To improve the quality and efficiency of our services

1.3 Disclosure of Personal Information

Moremed Medical Practice does not sell or trade personal information. Your information will only be shared:

• Where it is necessary to provide healthcare services

• Where disclosure is required by law or regulatory authorities

• With authorised parties who are legally permitted to receive such information

1.4 Security of Personal Information

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, or disclosure. These safeguards apply to both electronic and physical records.

1.5 Your Rights

In terms of applicable data protection laws, you have the right to:

• Request access to your personal information

• Request correction or deletion of inaccurate or outdated information

• Object to certain types of processing where applicable

• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

1.6 Contact Details

If you have questions about this Privacy Policy or how your personal information is handled, you may contact us at:
Email: olivewooddrs@gmail.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. PAIA Manual

(Promotion of Access to Information Act, No. 2 of 2000)

Moremed Medical Practice supports transparency and the constitutional right of access to information, in accordance with the Promotion of Access to Information Act (PAIA).

2.1 Information Officer

The following person has been appointed as the Information Officer for PAIA matters:

• Name: Dr Anien Gouse

• Position: General Practitioner

• Practice Address: Office-in-One, Suite 58, Private Bag X13, Elarduspark, 0047

• Email: olivewooddrs@gmail.com

The Information Officer is responsible for receiving and processing all PAIA requests.

2.2 Categories of Records Held

Records held by Moremed Medical Practice may include:

• Patient medical records

• Employee and personnel records

• Financial and accounting records

• Supplier and service provider information

2.3 Requesting Access to Records

Requests for access to information must be submitted in writing to the Information Officer and should include:

• The requester’s full name and contact details

• A clear description of the information requested

• The reason for the request

• Any additional details that may assist in identifying the record

Requests may be submitted via email.

2.4 Fees

A fee may be charged to cover the cost of locating, reproducing, and providing access to records. The requester will be informed of any applicable fees, and payment must be made before the request is processed.

2.5 Timeframes

Requests will be processed within 21 days of receipt. If additional time is required due to the complexity or volume of the request, the requester will be informed accordingly.

2.6 Grounds for Refusal

Access to information may be refused where:

• The information is legally privileged

• The information contains confidential or commercial content

• Disclosure would violate another person’s right to privacy

• Access is restricted by another applicable law

Written reasons will be provided if a request is refused.

2.7 Internal Review and Further Remedies

If a requester is dissatisfied with a decision, they may request a review by the Information Officer within 30 days. Should the outcome remain unsatisfactory, the matter may be referred to the Information Regulator.

3. POPIA Notice

(Protection of Personal Information Act)

Moremed Medical Practice complies with the Protection of Personal Information Act (POPIA) and is committed to processing personal information lawfully, fairly, and transparently.

3.1 Collection and Use of Personal Information

We may collect and process personal and medical information, including sensitive health data, strictly for the purpose of providing medical care and related services. Information is collected only where necessary and relevant.

3.2 Consent and Lawful Processing

Personal information is processed with your consent or where permitted by law. Access to information is limited to authorised personnel who require it to deliver healthcare services.

3.3 Data Protection Measures

Appropriate safeguards are in place to protect personal information against unauthorised access, loss, or damage. These measures apply to both electronic systems and physical records.

3.4 Communication Preferences

We may contact you with information relevant to your care or practice updates. You may opt out of non-essential communications at any time by notifying the practice.

3.5 Enquiries and Concerns

If you have any questions or concerns regarding POPIA compliance or the handling of your personal information, please contact us at:
Email: olivewooddrs@gmail.com